Your privacy is our priority. This document transparently explains how top1 collects, uses, stores, and protects your personal data as a member of our platform in Malaysia.
All your personal data and financial transactions on top1 are protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks such as Maybank and CIMB.
Top1 does not sell, rent, or share your personal data with third parties for marketing purposes without your consent. Data is shared only with parties that need it to support the delivery of our services.
Top1 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights to access, correct, and delete your data are fully respected.
Top1 collects only the data genuinely necessary to operate our services safely and effectively. We do not collect excessive or irrelevant personal data.
Your personal data is stored on servers protected by strict access controls, continuous monitoring, and robust cybersecurity procedures to prevent unauthorised access.
You have the right to access your personal data, request corrections, request deletion in certain circumstances, and withdraw your marketing consent at any time through your top1 account settings.
This Privacy Policy is published by top1 operating through the website top1-khelo.com. It describes how we collect, use, disclose, store, and protect your personal information when you register for and use our online Sports Betting and casino platform.
We understand that by registering with top1 and entrusting your personal data to us, you are placing a great deal of trust in us. We do not take that trust lightly. Every decision we make regarding your personal data is guided by a commitment to your privacy and security as a member of our platform in Malaysia.
Top1 is the data controller for all personal information you provide when registering an account, using our services, or interacting with our platform in any way. We are responsible for ensuring your data is handled securely and in compliance with applicable laws, including Malaysia's Personal Data Protection Act 2010 (PDPA).
Effective Date: This Privacy Policy is effective from 1 January 2026. The latest version is always accessible on this page.
Top1 collects your personal data through several channels — directly from you during registration and platform use, automatically as you use our services, and in certain cases from legitimate third parties for identity verification purposes.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Identity verification (KYC), AML compliance |
| Contact Information | Malaysian phone number, email address | Account communications, OTP verification, support |
| Financial Information | Bank account number, e-wallet information | Processing deposits and withdrawals |
| Login Information | Username, password (encrypted) | Account security and access |
| Communication | Support chat records, emails, complaints | Customer service, dispute resolution |
When you use the top1 platform, our systems automatically collect certain technical information required to deliver our services securely and efficiently:
In certain circumstances, top1 may receive your personal data from legitimate third parties, including payment service providers (such as Touch 'n Go, GrabPay, DuitNow, and FPX) to verify transactions, identity verification agencies for KYC purposes, and relevant regulatory bodies where required by law.
Top1 uses your personal data solely for legitimate and necessary purposes in the operation of our platform services. We do not use your data for any purpose beyond the scope stated below without first obtaining additional consent from you.
Your personal data is primarily used to operate and manage your top1 account. This includes processing new account registrations and identity verification, authenticating each login to prevent unauthorised access, securely processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, processing withdrawal of winnings to your Malaysian bank account or e-wallet, and delivering Sports Betting services covering Malaysia Super League football, EPL, BWF badminton, e-sports, and other sports available on top1.
Top1 uses your personal data to fulfil applicable legal compliance obligations, including Anti-Money Laundering (AML) procedures, identity verification (KYC), and compliance with Malaysia's Personal Data Protection Act 2010. Account activity data is used to detect and prevent fraud, bonus abuse, and other activities that violate Terms & Conditions top1.
Anonymised and aggregated usage data is used by the top1 technology team to understand platform usage patterns, identify areas for improvement, and ensure the best possible user experience. Individual data is never used for this purpose without prior anonymisation.
Top1 uses your phone number and email address to send you important account-related communications — including transaction confirmations, critical security notices, updates to our Terms or Privacy Policy, and responses to your customer support requests. With your consent, we also send promotional information about bonuses and the latest offers on top1.
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), top1 processes your personal data on one or more of the following legal bases:
| Contract Fulfilment | Processing necessary to fulfil the service agreement between you and top1 — including account management, bet processing, and payment handling. |
| Legal Obligation | Processing required to fulfil top1's legal obligations under applicable Malaysian law — including KYC and AML procedures. |
| Legitimate Interests | Processing required for top1's legitimate interests that does not override your fundamental rights — such as fraud detection, platform security, and service improvement. |
| Consent | Processing for direct marketing and promotional communications, based on the explicit consent you provided during registration or subsequently through your account settings. |
Top1 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. We share your personal data only in limited circumstances as described below, and strictly to the extent necessary for the relevant purpose.
Top1 works with carefully selected third-party service providers to help us operate the platform effectively. These providers have limited access to your personal data only to the extent necessary to carry out their specific functions, and are bound by strict confidentiality and data protection agreements:
Top1 may disclose your personal data to the relevant authorities when required by applicable Malaysian law, a valid court order, or directions from a regulatory body with jurisdiction. In such situations, top1 will endeavour to notify you in advance, unless such notification is itself prohibited by the relevant law or order.
Important: top1 never sell your personal data to advertisers, data brokers, or any third party for their own marketing or commercial purposes. This is our absolute commitment.
Top1 makes serious investments in cybersecurity infrastructure to protect your personal data. We take a layered approach to security — meaning there are multiple levels of protection that an attacker must breach before gaining access to our members' data, with each layer designed on the assumption that the one before it may fail.
The security of your account also depends on the steps you take yourself. top1 recommends using a strong, unique password for your top1 account (at least 12 characters combining uppercase letters, lowercase letters, numbers, and symbols), not sharing your login credentials with anyone, enabling two-factor authentication (2FA) where available, and contacting top1 support immediately if you suspect any unauthorised activity on your account.
top1 will never ask for your account password via email, SMS, or Live Chat. If you receive any communication requesting your password, it did not come from top1 — please report it to our support team immediately.
Top1 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
| Active Account Data | Retained for the duration your account is active and for the period required by law following account closure |
| Financial Transaction Records | Minimum 7 years from the date of transaction, in line with Malaysian legal compliance requirements |
| Support Communication Records | 3 years from the date of last communication for dispute resolution purposes |
| Security & Access Logs | 12 months for fraud detection and security investigation purposes |
| KYC Documents | For the duration of active membership and a minimum of 5 years after account closure |
When your personal data is no longer needed and there is no legal obligation to retain it, top1 will securely delete or anonymise it so that it can no longer be associated with you personally.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by top1. We fully respect and facilitate the exercise of these rights.
You have the right to obtain a copy of the personal data we hold about you, including details of how it is used and with whom it is shared.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you, either through your account settings or by contacting customer support.
You may withdraw your consent to marketing communications at any time through your top1 account settings or by contacting our support team.
In certain circumstances, you may request the deletion of your personal data — subject to top1's legal obligations to retain specific records.
You have the right to object to the processing of your data in certain circumstances, particularly for direct marketing purposes carried out without your consent.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider where applicable.
To exercise any of the above rights, please contact the top1 customer support team via Live Chat or email at support@top1-khelo.com. We aim to respond to all privacy-related requests within 14 working days. In complex cases, this period may be extended by up to 30 days, with notice provided to you.
The top1 platform uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how our platform is used. Below is an overview of the types of cookies we use:
You can manage cookies through your web browser settings. However, disabling essential cookies may impair the functionality of the top1 platform and prevent you from accessing certain features. Analytics and functional cookies can be disabled without affecting the platform's core functionality.
In operating the top1 platform, some of your personal data may be processed or stored outside Malaysia — for example, when we use international cloud computing services or game providers that operate from studios abroad.
When your personal data is transferred outside Malaysia, top1 ensures that such transfers are carried out with adequate safeguards and in compliance with Malaysia's PDPA requirements. This includes ensuring that data recipients outside Malaysia are bound by data processing agreements that require a standard of protection equivalent to Malaysian requirements, and that transfers are limited strictly to data necessary for the relevant purpose.
All international service providers we work with are bound by contract to protect your data in accordance with high security standards and to use it solely for the purposes we specify.
Adults Only Platform: top1 services are intended for individuals aged 18 years and above only. top1 does not knowingly collect personal data from individuals under the age of 18.
Top1 takes the protection of children's privacy extremely seriously. Our platform employs age verification procedures during registration and KYC procedures to ensure only adults can use our services. Should top1 discover that personal data has been collected from someone under the age of 18, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and believe that your child under the age of 18 has registered an account on top1, please contact us immediately via Live Chat or email support@top1-khelo.com so we can take the necessary action.
Top1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. The latest version of the Privacy Policy is always accessible on this page, with the "Updated" date indicating when the most recent amendment was made.
When we make material changes to this Privacy Policy — changes that significantly affect how we collect, use, or protect your data — we will notify you via an in-platform notification on top1 when you log in, or by email to the address registered to your account. We encourage you to review this Privacy Policy periodically, especially after receiving notice of any amendments.
Continued use of the top1 platform after any amendments to the Privacy Policy take effect will be considered acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and may close your account by contacting top1 customer support.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way top1 handles your personal data, our team is ready to assist you through the following channels:
For formal requests concerning your rights under Malaysia's PDPA — such as data access, correction, or deletion requests — please clearly state the type of request and include your top1 account number to help us process it promptly. We aim to respond to all formal privacy requests within 14 business days.
We take the protection of your personal data seriously — 256-bit SSL encryption, no sharing without consent, and full control in your hands. Join over 500,000 Malaysian players who already trust top1 for their online entertainment. Free registration, minimum deposit RM 20.
* Subject to Terms & Conditions. For players aged 18 and above only. Gambling can be addictive — play responsibly. See Responsible Gaming.